3 weeks ago I was asked to help this little old lady because her furnace would not heat. I did this because she couldn't afford to have someone to fix it so I would check it and try to fix it for nothing. I found that the Furnace Air Pressure Switch was not triggering the switch to allow the igniter to come on to start the heat process. I took the part to CC Dickson Co in Carrollton to get a replacement part. I checked online and it was available from many suppliers for around $50, however I want her to have heat as it was going to be cold without waiting a few day to get the part. I was sure the part would be around $100 at CC Dickson Co, but I was willing to pay for it to get her heat. I took the part in and waited till everyone had been waited on and asked if they had the part. The BIG guy that waited on me took a look at me and asked who did I work for and I said no one just helping someone. He then said we don't sell parts like this unless you were with a HVAC company. I said I could buy the part online easily but it would take a few days and he said ya that's I told them although I bought an igniter from the same guy last fall. I think they discriminated me because I was 65 and did't fit their standards of a HVAC tech although I was a certified automotive HVAC tech and certified electronic tech. Don't do business with this company until they understand that people should be treated with respect and not the $$$ that's is more important than anything!