Entergy took 11 months to send me a bill of over 800 dollars. I have called several months and was told each time that my balance was zero dollars. I have also checked the myentergy app and my balance was always zero dollars. I`ve also received 2 refund checks from entergy and when I called no one had an answer other than to say I still had a zero balance. Now my balance is over 1000 dollars and I am receiving threatening emails about my electricity being cut off. They only tried to offer a deferred payment plan of adding an extra 80 dollars to each monthly bill for 1 year for (their mistake) that I can not afford even afford. Which is completely unfair and ridiculous. If this does not get resolved I will sue this company for company