in august i order the upper partial at a cost of 614.00 . after weeks of waiting i contacted a MR. NELSON WOODS WHO TOOK MY PAYMENT HE SAID THEY WERE LOST BY THE LAB AND WOULD SEND OUT A NEW KIT. TOOK THE IMPRESSIONS SENT THEM IN AND CALLED HIM TO SEE HE GOT THEM. HE SAID YES AND TOLD ME HE GET THEM MADE. STILL WAITNG FILE A COMPLAINT WITH THE BBB DRAGGING THERE FEET. THIS COMPANY NEED A LAW SUIT TO GET ALL THE MONEY THEY TOOK IN FROM THE PEOPLE THEY HAVE SCAMMED.HAS ANY ONE DEALT WITH MR. WOODS. THIS IS AMERICA AND THIS SHOULD NEVER HAPPEN. COME ON BBB IF ENOUGH COMPLAINTS ARE FILED DO YOUR JOP AND GET OUR MONEY BACK.TIRED OF THE RUNAROUND I HAVE BEEN GETTING. JOHN CAMPOLO