I have been waiting for almost 3 weeks for this company to deliver me a couch. I bought the couch through Furniture On Hand, and they shipped the couch out on august 15th and I was supposed to recieve it August 31st HOWEVER YRC FREIGHT "couldn't" get it here in time. So I rescheduled and the "soonest" they could do it became the second week in September... then due to labor day they couldn't get it to me until September 10th ... and here we are september 10th, my appointment was from 2-4 ... I WAS NOT ABLE TO BE AT MY HOUSE AT THIS TIME HOWEVER I DID ARRANGE FOR SOMEONE ELSE TO BE... the delivery driver called my cell from the warehouse ONCE... i didn't answer because I was in class, REMINDER: THERE WAS STILL SOMEONE AT MY HOUSE TO PICK UP THE COUCH. The delivery driver decided I wasn't home through a cell phone call... not thinking to ring my doorbell to see if I was actually home. When I called the customer service line she was very unhelpful, TALKING OVER ME, and telling me she wanted to QUOTE "wrap this up" by rescheduling. NEEDLESS TO SAY I AM INFURIATED!!! They say they will deliver it tomorrow, but what if I don't answer my phone?! they just don't come?!?!?!?! I AM OBVIOUSLY AWARE THAT I HAVE A DELIVERY DATE SET... SO IT IS OBVIOUSLY MY RESPONSIBILITY TO HAVE SOMEONE AVAILABLE TO PICK UP MY DELIVERY OFF THE TRUCK... WHY ON EARTH WOULD YOUR DELIVERY DRIVER JUST NOT SHOW!?!?!? HOW IRRESPONSIBLE OF A COMPANY. I WILL BE SURE TO COMMENT ON EVERY WEBSITE I CAN TO GIVE YOU A BAD REVIEW. YOU DIDN'T SHOW UP FOR MY DELIVERY DATE!?!? ONE PHONE CALL AND YOU DECIDED I WASN'T HOME?!!? IDIOTS.