I'm the tour leader of a Group of 18 people Flying Air Berlin on the 4th of August from Milan (12 people) and Rome (6 people) to Reykjavík. This the schedule: Roma Fiumicino - Tegel: Air Berlin 8705 04 AUG 14.05 - 16.15 Milano Linate - Tegel: Air Berlin 8739 04 AUG 19.20 - 20.55 Tegel - Reykjiavik Keflavik: Air Berlin 3546 04 AUG 22, 20 - 23.55 Reykjavík Keflavik - Air Berlin 3547 13 AUG 00.40 - 06.05 Tegel - Milano Linate: Air Berlin 8732 13 AUG 08.35 - 10.15 Tegel - Roma Fiumicino: Air Berlin 8704 13 AUG 09.25 - 11.30 On the 4th AUG the flight from Tegel to Reykjavík was cancelled, so the 6 people from Rome were rescheduled on a flight to Helsinki, and from there to Reykjavík. Their luggage were lost (5 pieces) and nobody in Berlin could say where they were (we spent more than 4 hours in the office asking for imformation). They got their luggage on the 8th AUG (4 pieces) and on the 10th AUG (1 piece). The 12 people from Milan were rescheduled on the following day (5th AUG, same time), so they missed one day of their holiday. On the 13th AUG (return) the 6 people flying to Milan were not allowed to get on the plane leaqving at 00.40 and were rescheduled on flight AB3549 boarding at 08.30 (also this flight was delayed); no explanation was given to passengers for the change; we know that seats were available on the plane. If, by any chance, Air Berlin had received information from our Italian tour operator "Avventure nel Mondo", we would like to know and receive copy of the written instructions sent by the tour operator itself. The rescheduling caused considerable damage because 6 passengers had important business to do that could not be postponed. Please, send information about what described above, because no one of Air Berlin staff I interviewed in at Berlin Tegel (3 people in 3 different offices of Air Berlin) was able to explain Looking forward to your prompt reply Massimo Sgarbi m.[protected]@gmail.com 0039 [protected]