Deal Dash has been ignoring it's customers by not returning emails regarding missing won/purchased auction items . There is no way to reach them by phone. Their phone number directs you to email them. IF you do get an email response, it's usually weeks later and then all you get are empty promises and canned auto replies when you inquire where your missing won auction items are that you were due to receive WEEKS or MONTHS ago, based on the dates they gave you when you won the auction. They set the status for the items as "shipped" as soon as you pay them, yet in my case, when a customer service rep finally responded to my email, admitted that they had never been shipped, and wouldn't BE shipped for another week or two. They ruined my Christmas, and I still haven't received my won items. I won them in mid-November. They were due here by December 5, 2012. That's the date Deal Dash posted on those items. By late December, I finally filed claims with Pay Pal, and my credit card company. Pay Pal has a 45 day time limit, so I didn't want time to run out. When Pay Pal sent my claim to Deal Dash and asked for a tracking number for the shipped items, Deal Dash provided Pay Pal with FAKE USPS tracking numbers. For every item. My claims are currently under review with Pay Pal and my credit card company has issued Deal Dash (via Pay Pal) chargebacks for my claims. I also have posted reviews on sites like this everywhere, have filed with the BBB, and my next step is the NY State Attorney and my local police department. IF you need help with similar issues...or even have other problems, such as you've noticed strange or unusual activity in the auctions (such as constant freezing, etc), you're a victim of bait and switch (you won something but they sent you something that was of lesser value or refurbished, for example), or if you received an item that was broken and they won't allow you to return it... go to this site on Facebook. There are people there that will try to help.