I am a senior whose 2 year old asus tablet Died. there was no physical damage on my tablet as it never left my couch. i Returned tablet to asus for service, assuming a battery was needed. after 4 Weeks of waiting and several phone calls to asus, asus attempted to charge me $169 for repairs, which included a new adaptor and power cord (not needed, but Were not asus brand). included in the asus repair email was a photo of a tablet Showing the connector bezel completely ripped open. it looked like a Screwdriver was used to open the tablet. this was not how the tablet was Returned to asus and this damage was not done in transit as it would have torn The box completely to shreds, certainly alerting asus personnel to question the Shipment. I could not believe my ears when asus told me (again, after me Calling them) that I had caused the damage. I am so disappointed in asus and Will be telling anyone who will listen. I cannot believe that any reputable Company would damage a customer unit and not face up to it. I am now waiting For my ipad.