Shakeology product is great. Customer Service can be a nightmare. I have used the online live chat as well as using the 800 number on several occasions. They are difficult to understand. Even in the live chat it is evident they don't always understand what I'm asking. Do not expect and apology if you have an issue. Those are hit and miss. Their website is not user friendly. Customers cannot access and update their own account information. (I can with every other web account I have.) I had to call just to update my payment info and wasted 20 minutes of my time.