On July 2 my 2018 Jeep Grand Cherokee repossessed and when contacting first customer service rep was given information on the process of how to reinstate my vehicle. It was clear and since there was the holiday I was not able to make arrangement to pay fees. However, on Friday, July 5 I made a payment of $1500.00 from my dad's account and the remaining owed from my debit account. Since the following day was the weekend, I was not able to get ahold of anyone to release the vehicle and proceed. Then my nightmare began, rude and inconsiderate representatives after another, first they explained to me that I needed to send over a non dispute letter from my dad stating the 1500.00 was authorized and then when dad goes to bank, the bank was unaware of this verification process and so when dad called they would not give him any information and hung up on him. When mom called to speak on my behalf, I actually authorized my mom right there on the phone to speak on my behalf however next day my mom was not able to speak on my behalf. Today when finally was able to get the letter faxed over called back to let them know the time when faxed and now they tell me I needed to send a running bank statement showing the amount withdrawn from the account which was never mentioned to me the first time. I am just trying to get my truck back and I have paid all the amount due and still I am getting the runaround. lease account number [protected] VIN 1C4RJEAG7JC481345 Daniel R Varela JR [protected]@gmail.com