I have ordered contact lenses from lens.com twice and twice they have gotten it wrong. The 2nd time with the order I even called to make sure they had the correct information and it was still wrong. The issue is the laid back lackadaisical approach toward the situation by customer representatives and the rude attitude from the supervisor, Amanda to be precise. They're accusatory when without listening and understanding what the customer is stating. The only reason I used lens.com is because it was $32.00 cheaper, but after tonight and talking over Amanda to be heard because she talks while you're talking, buying from lens.com it's not worth the stress. Thanks Amanda!