About a week ago my account was frozen by my banks discretion due to fraudulent activity. Shapes (who i am a member of) notified me about 2 days later when i went inside. I then proceeded to pay this month of July on a credit card until i got my bank account situated. No longer than 2 days goes by and they tried to re-take my monthly payment out of my debit. Now, keep in mind i have now paid 2 months of gym memberships for ONE month! I spoke to the representative at the front desk and explained my situation and she said she would put the request in for my account to be credited back.. IT HAS NOW BEEN ALMOST A WEEK and she has just now put the request in. I found this out when i called National Fitness this morning to explain my situation and no longer than 1 minute into the conversation the lady by the name of Cetiva, was very rude. I'm assuming she woke up on the wrong side of the bed because she was very unprofessional and spoke to me in a condescending tone. She then proceeds to accuse me of telling how to do her job which i did not and that she does not like my attitude (verbatim). I have been in customer service for apx 8 years and never have i spoke down to or treated anyone the way i was. What i was always taught is the customer is always right even though they might not be. I can't wait until my membership is up so i can NO longer give this crappy company a dime of my hard earned money who apparently does not value the hand that feeds them. When I decide to join a new gym i will 10000% check who the financial company is because if it is National Fitness i'm running away.