They totally spoilt my positive experience. It is my second visit to their branch. I am a new client. I have been using their services for two months. During my first visit the service was swift and friendly. I managed to walk in and out in about 30 minutes. But today there is some chaos here. There are more than 10 customers waiting. I have been waiting for more than 40 minutes so far. And it looks like I will have to waste an hour or more sitting here. They managed to serve only 3 customers during 40 minutes! The staff come in and out all the time. Some of them do not come back. Seems like they do not care much about long lines. Like it is common for them.
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