I have been a committed customer of Park Place Auto Salon for 5 years. I spent thousands of dollars at their workshop. In the past, I would simply leave my car with them and go out, relying on trust and hoping that they will deliver a quality service. Everything changed when I decided to stay one day on the premises and observe their car wash process end to end. I saw them vacuuming my brand new $130K car which has just arrived from the factory a day before. The vehicle was sparkling clean inside and there was no need to perform any interior work, neither was it explicitly requested. During vacuuming, they removed the custom plastic floor mat and threw it directly on my leather seat. It was later discovered that this action has resulted in several damages on the soft Nappa leather as the floor mat has sharp pins on its bottom side for better cohesion. When I attempted to politely stop them from doing that, their employees shouted at me and applied physical force to push me away from their premises to the street. I found this behavior totally unacceptable and returned a couple days after the incident to discuss the situation with their manager. I came by in the morning, waited for Joye who manages the detailing shop. Joye didn't show up within a reasonable amount of time. I stepped outside to take a work-related phone call. As I was coming back to the customer waiting area, I was stopped by 2 men; one of them was holding some object in his pocket, what appears to have been a weapon. They used inappropriate language right from the start. I ignored them and proceeded towards the building. After a short conversation with the manager, I went outside and was shocked to discover 3 police cars waiting near the Park Place Auto Salon's building. One of the men who attempted to collide with me earlier on was found to have been talking to the police officers, pointing towards me and shouting that I belong to Russian mafia and came to this place to harm his son who happened to have been working at Park Place's car wash. After a long conversation with the police officer, I realized that I'm dealing with a bunch of C-R-I-M-I-N-A-L-S and decided to leave and never come back to these R-A-C-I-S-T-S at Park Place. They lost me as a customer. Forever! The guy who threatened me with a weapon near Park Place Auto Salon arrived on a Chevrolet Tahoe license plate 462 MAO. If something happens to me or any member of my family, I urge the police to find this person.