Academy has decided that they can take it upon themselves to change their routes and schedules based on their inability to retain drivers and provide the service that is being paid for. Commuting from Jackson, NJ to New York and back has become an absolute nightmare. Academy dispatch has begun stating that there is nothing that we can do about it. It is what it is is what they are saying now. Mr. Chuck Kasinger who is the supervisor is who his reps say to call. He refuses to answer calls and does not return messages. Basically Chuck is saying drop dead!!