Conexis made a billing mistake that resulted in my loss of Kaiser health care coverage. It took several months and much persistent inquiry for them to realize they had made a mistake, and then several more months before they could figure out how to fix it. Ultimately, their “fix” was to send me a bill for the months that had been lost (totaling $3877.86) due to the slow pace of resolution. Although the lost coverage could never be provided, I was asked to pay full price for what was essentially an administrative hack. By requesting payment for a service that was never provided, Conexis stands to underhandedly profit from the mandate to remain on health care coverage from the Affordable Health Care for America Act of 2010. In a call with Conexis, I was told my account was cancelled for lack of payment. I had records of payments that were provided to me by my father to indicate otherwise. Conexis had no way of providing me with a record of all the historical payments that had been made to cross reference this other than to mail me a print-out generated by their internal systems. Viewing the printed copy of the historical records that they mailed to me a few weeks later, it seemed that their own internal records indicated that payment had indeed been made. So, I called up the company again and waited to speak to a representative. After explaining the situation and noticing the discrepancy between what information the person was reading on the screen and the information presented in the billing summary I had been sent, they agreed to forward this to an account manager for review. I called the company several times for a resolution. It was also dawning on me that a company is usually not this slow to resolve a problem when their own dime is at stake. In the final conversation I had with a Conexis representative during this time period, I asked what the probable resolution to this situation would be. She remarked that the account manager would be deciding whether they would allow me to pay them for the previous months or not in order to reinstate my health care. They referred to this as “bringing my account current”. An offering from Conexis to cover the cost stemming from their mistake was a topic that was carefully avoided by the representative. Sure enough, I received a call on May 19th, 2016 from “Jerry” offering me the chance to “bring my account current”. In the coup de grâce, they offered me an ultimatum: either I pay this sum by June 13th or they would revoke permanently my case.