February 2016, I requested through my broker to have my personal property coverage reduced as I am unable to pay the premium cost. It is now April 2, 2016 and it has not been dealt with. My broker assured me it was changed on February 18, 2016. The fact Travelers has not released it is making me very nervous. If I had to submit a claim, how long would that take. I contacted my broker on Friday, April 1, 2016 and he had not heard back from Travelers. This certainly reveals bad customer service from this company and perhaps I should be looking for a new one.