First off, Let me preface this by saying I'm in the business. So it is with a heavy heart that I actually have to write this review. The sales and more importantly the finance staff at Bertera Subaru are complete liars. I sent my friend in to purchase a car, that I did the entire deal for her. I even obtained the approval and know the rate. Her payment was to be $32X a month. for 72 months @ no higher than 3.9. Now mind you I got her a 3.24% rate from Wells Fargo and I was letting the F&I manager make .66% of interest on a $20000 loan. Doesn't amount to much, but its better than making only a 200 flat on the loan. She gets there, the bank is Fifth third, the rate is 2 points higher than it should be. They lied and changed the application apparently to get a "counter offer" through wells fargo so they could use a different bank and try to make "interest" points on her. She walked in the office to a $500 and change payment first off. Which was a blatant shot at a young girl. Then they like a "miracle" drop the payment to 389, really? You mean you had over $4500 in profit in there that miraculously dissapeared once I told her to leave? Hmmmm. So, I tell her to leave and they want to "work a deal" Sorry friends, the bad taste is already in my mouth and you gentleman can have a nice day. For the record, I called the F&I Manager a *** bag and he heard me. I'm glad.