I am Kumaran Thayumanavan, working in a reputed institute in sathyamangalam and my native place is in Madurai. From November 2010 onwards, I am travelling in KSRTC RAJAHAMSA EXECUTIVE (Mysore to Madurai) frequently from Madurai to Sathyamangalam and vice versa (Kindly refer my booking history). I used to book ticket through online and rarely from KSRTC agents in madurai as well as in sathyamangalam. I haven’t faced any problem so for. But now there is a problem. I reserved tickets through online from sathyamangalam to madurai on [protected] and [protected]. The scheduled departure time was 1.00 am. (Plz find the details below). Bus didn’t come in SPS petrol bunk (stopping point) on [protected] and also on 30–7–2011. On [protected] i am waiting in SPS petrol bunk from 12.30 AM to 3.00 AM but the bus didn’t come there. I haven’t reported this issue. I find alternate ways to reach madurai. On [protected] I reserved another ticket through online from sathyamangalam to madurai but this time also bus didn’t come. This time i spent around 2 hrs sps petrol bunk form 12.00 am to 2.00 am. I contacted all the customer care number specified in the ticket. (plz refer the ticket) but there is no response. Then I returned back to home in sathyamangalam. This is a second incident in a month and I personally feel that the driver or conductor not following the standards. So, I request u to take necessary action and kindly ensure that bus will stop as per the schedule time in sps petrol bank in future and kindly refund my amount (Rs 183+Rs 183) Rs. 366 for 13th and [protected]. On 13th july 2011 i came before 30 min of the scheduled time of 1.00 am and I spent around 3 hr in the bus stop and on 30th July 2011 I came 1 hour before the scheduled time. It was a service error. So kindly take action regarding the same. Note: sir, there is a possibility of misusing my tickets by both the conductor and driver. So kindly take action regarding the same. I need explanation regarding the same. The details of the tickets o13-7-2011 and [protected] are as follows. PNR No.: J24628284 Trip Code : 2101MYSMRI Date Of Journey: 30/07/2011 Class of Service : RAJAHAMSA EXECUTIVE Passenger Start Point : SATHYAMANGALAM Passenger End Point : MATTUTHAVANI B.S Service Start Place : MYSORE Service Start Point : MYSORE BUS STAND Service End Place : MADURAI Service End Point : MATTUTHAVANI B.S No. of Seats : 1 (Adults=1 ; Children=0 ) Seat No/s : 20 Enroute Refreshment Stops: Passenger Information Name: KUMARAN THAYUMANAVAN Age: 28 Adult/Child: Adult Gender: Male ID Card Type: PanCard Fare Details Basic Fare: Rs. 155.00 Reservation Fee : Rs. 5.00 Insurance Fee : Rs. 3.00 Bridge Fee : Rs. 0.00 Toll Fee : Rs. 0.00 UserFee : Rs. 5.00 Entry Fee : Rs. 0.00 Other Levies : Rs. 0.00 Infrastructure Fee : Rs. 10.00 Service Fee Rs. 5.00 Concessions : Rs. 0.00 Discounts : Rs. 0.00 Total Fare : Rs. 183.00 PNR No.: J24491361 Trip Code : 2101MYSMRI Date Of Journey: 13/07/2011 Class of Service : RAJAHAMSA EXECUTIVE Passenger Start Point : SATHYAMANGALAM Passenger End Point : MATTUTHAVANI B.S Service Start Place : MYSORE Service Start Point : MYSORE BUS STAND Service End Place : MADURAI Service End Point : MATTUTHAVANI B.S No. of Seats : 1 (Adults=1 ; Children=0 ) Seat No/s : 21 Enroute Refreshment Stops: Passenger Information Name: KUMARAN THAYUMANAVAN Age: 28 Adult/Child: Adult Gender: Male ID Card Type: PanCard Fare Details Basic Fare: Rs. 155.00 Reservation Fee : Rs. 5.00 Insurance Fee : Rs. 3.00 Bridge Fee : Rs. 0.00 Toll Fee : Rs. 0.00 UserFee : Rs. 5.00 Entry Fee : Rs. 0.00 Other Levies : Rs. 0.00 Infrastructure Fee : Rs. 10.00 Service Fee Rs. 5.00 Concessions : Rs. 0.00 Discounts : Rs. 0.00 Total Fare : Rs. 183.00 Sir, kindly take action and refund my amout as early as possible