Victory Toyota - Wilkesboro , NC Bob the GM (although the employees I spoke to didn't know his last name. One was Linda who answered the phone and the other was one of the young service technicians. I will attempt to be brief here. I already submitted s complaint. But today after meeting with Bob in person I am more concerned with either his ignorance of how are car is put together or his ability to like to my face and force his technician to back him up. Today this is the basis of my new concerns. 1. No balanicing needs to be performed after mounting four new tires. 2. No alignment check needs to be performed after mounting 4 new tires. 3. Changing out the rotors could not have changed the original alignment or made the car start pulling to the left after the brakes were replaced. 4. They see rust all the time ; therefore they are not obligated to inform the customer that any or important parts of the car such as tire rods on a 2002 should be replaced for safety sake . Even though they did do a safety checklist that listed the steering and underside of the car were in safe condition.