My medication claim was not paid because Bonitas says I needed a script. The pharmacy has stated that this medications scheduling has dropped over three months ago and you no longer need a script. Why has the system on Bonitas not been updated? I then got a script which medical aid now wont pay for the script because they say I need a referral letter to go to that pediatrician, even though I did not go to the pediatrician got a script for the meds I needed. I want to know why Bonitas shows you need a script and pharmacy shows you do not. And I want my claims to be paid out. I have been on the phone for 2 hours. Transferred to 4 different people. They now tell me to go Walk in center and they say the walk in center will tell me the same story? So why send me there? I' wanting someone to contact me to resolve this matter immediately. My contact info: gaynor.[protected]@capetown.gov.za / [protected]