I just want to give ticket script for you all to see. This ticket is opened post my webserver hosted with them is down for two weeks and I was not getting any support from Tech team. Posted on: 10 October 2013 11:35 PM PLEASE DO NOT CHANGE DEPARTMENT ON THIS TICKET. I AM CREATING IT SPECIFICALLY FOR BILLING DEPARTMENT!! I HAVE A TICKET LLN184-34921 With Technical Team, no responses to me on the ticket. When I call, I either get rude responses OR false timelines. As I have not been getting any support, I am fed up with the way my issue is handled and want to cancel my hosting service, I need a settlement immediately. Let me know the procedure. I hope at least I get some response on this ticket. Any questions call me <my cell number> Billing Team 8 Staff Posted on: 11 October 2013 12:41 AM Dear Sir, Thanks for Contacting Billing Support.We request you to kindly cooperate with us as your work is under process and needful will be done at the earliest. While reply make the ticket in "open status" Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 12 October 2013 06:02 AM I want to cooperate, but every day I am losing money . Just on my cellphone bill I paid in excess of 400 INR this month, DAILY calling tech team to get updates as my tickets do not get any updates. I can not really work with this unreliable system and more importantly unresponsive and rude support staff. I just want my money back OR I want someone senior in the company at CEO level to send me a letter indicating why should I continue with this hosting company, how is he/she going to make sure the issue won't happen again and I get the 99.9% uptime I paid for and how do I get compensated for my losses. Billing Team 6 Staff Posted on: 12 October 2013 07:20 AM Dear Sir, Thanks for Contacting Billing Support.We request you to kindly cooperate with us as your work is under process and needful will be done at the earliest. Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 12 October 2013 10:50 PM Why is this ticket is kept in HOLD status? I need an answer ASAP. Billing Team 10 Staff Posted on: 13 October 2013 12:09 AM Dear sir, As per your request our technical team is working on your issue kindly co-operate definitely you will receive an update. While replying to the ticket kindly make the ticket status as "OPEN". Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 15 October 2013 03:26 AM I just need the way to get my money back. As noted I am getting zero support and my site is now down for more than 2 weeks. Just send me process for account closure. I don't need anything else and do not close or hold this ticket. Ravi Kappagantu User Posted on: 15 October 2013 03:26 AM I just need the way to get my money back. As noted I am getting zero support and my site is now down for more than 2 weeks. Just send me process for account closure. I don't need anything else and do not close or hold this ticket. Billing Team 6 Staff Posted on: 15 October 2013 07:38 AM Dear Sir, As per your hosting issue kindly change the domain name server details Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 15 October 2013 08:37 AM I don't want to make any name server changes and re-setup. Just need my settlement. Your solutions do not work for my needs. Ravi Kappagantu User Posted on: 15 October 2013 11:46 PM Per phone conversation, I am supposed to get an ETA today. If there is no ETA or the ETA is breached, I was committed to get my money back. I paid 1, 11, 600 INR for my hosting, which has been totally worthless for me. On top I had to spend days together of my time to customize to my needs and with server going down I am losing my time as well as customer information. Billing Team4 Staff Posted on: 15 October 2013 11:58 PM Dear Sir, We are giving you the new server only, so please use the new VPS server and give us the confirmation too on the new server. Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 16 October 2013 12:18 AM What are he new server details? Also 1. What happens to the data that I had on old server 2. I had an SSL certificate associated with OLD Server, what happens to that? Ravi Kappagantu User Posted on: 17 October 2013 07:00 AM Any update please? Billing Team 6 Staff Posted on: 17 October 2013 11:16 PM Dear Sir, As per call conversation your new server details update in ticket . Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 17 October 2013 11:24 PM Per the phone conversation this morning.. I am providing confirmartion to provide me a new server. Here are the points I discussed. 1. I get a new VPS Server (Premier package) - 4 GB RAM + 50 GB Hard disk + Unlimited Bandwidth for 5 years i.e., till Sep 2018. I should get extra one month considering the three weeks of hosting I lost. 2. Thawte 128 bit SSL certificate tied to my domain www.indiamf.net for 2 years till Apr 2015. 3. Static IP Address 74.127.7.30 3. When the old server comes back up I need access to the server for at least a day to complete delta data migration to recover my last day of customer transaction details. 4. Let me know the new name server configuration, admin user and password details. Ravi Kappagantu User Posted on: 17 October 2013 11:47 PM Some more details on Server: It was actually 4GB RAM + 100 GB Hard Disk. Windows 2008 Server with IIS 7. Ravi Kappagantu User Posted on: 18 October 2013 03:35 PM It is really tiring and frustrating. Can I get some response and ETA OR is there some thing I need to do. If you can not do anything at least tell me how to settle. PLEASE DO SOMETHING! Ravi Kappagantu User Posted on: 19 October 2013 05:52 AM I am supposed to get server details 4 days back, then 3 days, then two days, yesterday and today i.e., whenever I call... still waiting another wasted day. I specifically asked the agent this morning if I would get my server details today, as I was going to cancel all my other commitments. I got an affirmative. Feeling painfully bad about the decision I have taken to go with manashosting. Please show some commitment and respect to your customer's time and money. If you can not do that, just give me my money back and let me take care of my business somewhere else. Absolutely pathetic customer experience to say the least. As a feedback I would have given less than a single star if there is something like it. Ravi Kappagantu User Posted on: 19 October 2013 06:30 AM Per the phone conversation I had with someone in billing support at 6:05 PM IST, by Monday I should either have my problem solved OR get a new Server or get my money back. As part of that commitment that agent was supposed t update the ticket immediately with that commitment after 20 minutes, I already see that commitment is forgotten. I will patiently wait till Monday as I have nothing better to do as my server is down. Billing Team4 Staff Posted on: 20 October 2013 10:06 PM Dear Sir, You will be getting your vps logins by EOD. Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 21 October 2013 04:23 PM Looks like you can not give me a server even after getting a daily false promises for a week now. As per commitment can I get my money back at least? Billing Team 13 Staff Posted on: 21 October 2013 11:09 PM Dear sir, As per your request your requested server is created, we are testing now, you get loging details asap kindly co-operate us. While replying to the ticket kindly make the ticket status as "OPEN". Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 23 October 2013 12:50 AM Has been 9 days since I was promised server. How many more days do I have to go through this ritual? I think giving my money back makes life easy for both. Billing Team 10 Staff Posted on: 23 October 2013 10:37 PM Dear sir, As per your request as we are working on your issue you will receive your new servers logins with in 24 hours. While replying to the ticket kindly make the ticket status as "OPEN". Thanks and regards, Manashosting Billing Team High Quality Professional Website Designing just Rs 100 Per page. Add-on:- Account manager for Rs 2500 Per month Account associate for Rs 999 Per week Premium Ticket Support per issue per ticket Rs 250. Verified Website Seal Rs 100. Dedicated Migrate Hosting Account Manager Options. Please do not reply by mail. To check the status of your ticket or to reply the ticket please visit: http://www.manashosting.co.in/help/index.php? Survey:- Please take two minutes to provide feedback on your support experience. We value your opinion and use your feedback to improve our services. Please visit www.manashosting.com/billsurvey.html Ravi Kappagantu User Posted on: 24 October 2013 12:21 AM This is from 20th October, by your team in this ticket ================= Posted on: 20 October 2013 10:06 PM Dear Sir, You will be getting your vps logins by EOD. Thanks and regards, Manashosting Billing Team ======================= Today is October 24th and you still need 24 hrs to provide me login details!!! Stop making false statements. Let's just get with the process of money refund. I don't want to take this non-sense any more. BTW.. do not close the ticket when there is NO SOLUTION.