Hello, I had ordered from Zara India app . a package no. [protected], out of it I returned the white blazer as it was I'll fit and had several dirt spots . Simultaneously I had ordered a package [protected] . The package I received was tampered with as it was torn from bottom, corners. The items inside were in terrible condition, the blazer dress had spots all over and the side zip had cloth stitched over it, I received a wrong item and the white wrap dress was in a tattered condition. I called customer care immediately to notify and seek solution, I sent them all the pictures and details. I received an email related to the blazer showing me a picture of some damage near the logo which I had not even caused and refused me a refund. I wouldn't return a faulty item if I'm at fault. I initiated a complaint immediately as it was unfair and not caused by me. The other package, the damage and details were sent. 7 days passed by and I called up today to enquire about the progress and I was informed that there was no escalation of the matter since there was no picture evidence to provide as they lost it. I never received any email from Zara to even ask the customer concerned to forward any detail which they lost due to their negligence and they haven't resolved the matter only. I was said the same words again that would escalate the matter. I have shopped with 40, 000 literally from Zara and I feel cheated and harassed by the mismanagement of Zara India customer service and your management. I have been told to wait 5 days again and I am exhausted to keep on calling to check because haven't even been sent an email to confirm that matter will be resolved. I have the recorded conversation and screenshots of it all and I feel cornered to be seeking legal action against this.