YOU A JOKE AND A THIEF and your customer service is the crappiest I have EVER...EVER seen. I didn't realize that you guys are a big joke now. To bad have been a customer of yours for over 2 5 years and have spent thousands on your products. Sony used to be a good company. You are double charging people. That's called double-dipping and highly illegal. If you do not get back to me on this matter, not only will I never buy your product again, and then I will seek legal help Be very careful here there is no customer service at all even if they are double-dipping and charging twice on accounts then you can't get hold of ANYONE EVER. matter at hand User's recommendation: Be VERY CAREFUL...they are double-dipping peoples account and charging them double NO NONE NILL customer service at all.