We received one of the jack LA LANE JUICER EXPRESS MACHINES AS A GIFT NEW IN THE BOX.When we took it out to use it leaked all over the place damaging several things in our kitchen.When we called there so called customer support we were told by there customer support department to through it out they no loner support that model?REALLY!As of now in my opinion I would never buy another one of this companys product & would tell everyone of just how poorly there products are made as well as there very poor customer service!