1 Jan, 2018 → by ClaimboUser975269
Yodle hijacked my google map listing

2

Yodle hijacked my Google Map Listing. I canceled my service with them on 1/31/16 and asked for them to transfer my Google Maps listing. They said that they would transfer my Google Map Listing to me and that it would only be 1 or 2 days before google emails me the transfer confirmation. It has now been over a week and Yodle's only reply to me was "it could possibly be in your spam folders?" I checked my SPAM folders before I ever emailed them. I have since emailed twice since then and Yodle has not replied. See email chain below: Initial Email from Yodle after I canceled my account with them: ( I have "X"ed out names and telephone numbers) Thank you for taking the time to speak with us today. We are sorry that we were not able to come to a solution that would allow you to continue your Yodle account. This email confirms your xxxxxx account has been cancelled and you will not be billed moving forward, and the remaining of your prepay will be run out over the remaining months. Also, there will be an email sent to you about releasing the business listing to you. That email must be followed up with the actions in it within 7 days of receiving that email or the listings will be lost. If you have additional questions about your account or want to restart your advertising, please don’t hesitate to contact our team at (xxx) xxx-xxxx. Thanks again for your business and have a great day! ---------------------------------------------------------------------------- My email to Yodle after I did not receive Google transfer email: Good afternoon xxxxx, Someone called me from Yodle the same day you canceled my yodel account. They wanted to confirm what email address I wanted them to send the Google business account ownership transfer to. They told me I should be receiving an email to confirm I am taking ownership of my google business account by that afternoon, or the next day. I still have not received an email from google to transfer my account to me. Can you follow up and figure out why. Thanks, xxxxxx xxxxxx ---------------------------------------------- Here is Yodles reply: Hey Xxxxxx, Thank you for reaching out to me. I went and talked to my maps department about this. They said that the email will be coming from Google itself, not us and that if it's not in your email yet that it could possibly be in your spam folders. Thank you again for contacting me. xxxxx xxxxxx Loyalty Manager ------------------------------------------------- After this I have emailed them twice with no reply. I also contacted google and they said it is up to the owner of the account to transfer it or not. I am currently looking into what actions I can take and I will be making a complaint to the BBB. Please let me know if there is anything I can do, because currently the Telephone number and website for my Google Maps Listing is incorrect.
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