My elderly mother who is suffering from suspected early onset of Alzheimers wanted to purchase a toy helicopter for her great grandson for his birthday. She stressed to the XHeli sales rep that her great grandson was 5 years old and purchased the remote controlled helicopter that they recommended. When my mother received the delivery, the toy was clearly marked for ages 14 and above. When I brought the matter to XHeli's attention, they refused to credit my mother for the exorbitant shipping charges ($14 for a small $18 toy) or to pay for return shipping charges. So my mother was looking at spending approximately $25 in total shipping charges to return an $18 toy that never should have been ordered in the first place. Instead of just telling my mother that they don't carry toys for 5 year olds, the sales rep took advantage of an elderly woman's diminished capacity to sell her a product that clearly wasn't appropriate and and then management refused to rectify the situation. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!