Bought 5 xbox games for my grandson, 3 were okay but the other 2 would not work at all in his console. After lockdown I returned to the store with the discs and receipt of purchase. Assistant was not at all helpful she said the discs had been laser burned and they would always be checked before being sold!! I do not think this explanation is acceptable as the other discs played without any problem. Another assistant came forward and slightly tapped the counter screen and informed me that if that tap was done on a console it would be enough to laser burn it. As I am of the older generation do they think that justifies patronising me as if I couldn't understand? My grandson has never had a problem with his console or laser burned any previous discs as he treats his belongings with the utmost respect. More than the respect I received when I took these discs back to the Kilmarnock shop. I will NOT accept the explanation given as they think I would just take on board what they said. I am not stupid or think I should be spoken to as if I was unintelligent or senile. I informed them that I would take it further. Hopefully I will receive a more positive, respectful response with my complaint. Is it their word the discs were "fully checked etc. before being put on the shelves for sale" or has the consumer just to accept what they say? A very disgruntled customer. Looking forward to a positive reply. L A McCormack - [protected]@sky.com