I'm from Brazil and I visited New York and stood in Hotel Pennsylvania. I bought the plane ticket and the reservation in the hotel with a brazilian company. Arriving in the hotel to do the check-in, the receptionist said she couldn't find my reservation, so she said it was necessary to book another room. She passed my credit card and a few minutes later she found my original reservation. She said she was reversing the purchase in my credit card and I trusted her. Back in Brazil I was surprised with the credit card bill, the purchase hasn't been reversed! I called the hotel (an international phone call) and could only talk to the reception, never got to talk to the accounting section. I also emailed the accounting section but I never got an answer. I was jeopardized in US$200,00! I'm still waiting for an answer!