Thursday July 22, 2021 I filed for Entergy services to be connected to the new address. Upon filing for a permit it was brought to everyone's attention that the home inspection from 2016 flood was never finalized. City of Denham Springs Permit office flagged the Permit for Entergy so the services would not be disconnected until their technician could go to the address to bring the house to code and pass the inspection for the Permit. Thursday July 29, 2021 Entergy cut power to the home without contacting the Permit office to verify what was happening. I contacted the Permit office when the power was first cut and they advised me to contact Entergy. I contacted Entergy July 29, 2021 and was told that the Sellers and previous owners of the house and account needed to contact them to fix it. The Sellers contacted Entergy July 29, 2021 and was told that since they no longer own the home and the account was closed Entergy could not help and advised that the new home owner (me) should call them. I called July 30, 2021 to advise Entergy that we have done every thing they have advised and still have received no help. We received the notice via email that the inspection passed and the permit was sent. In the inspectors report temporary service was advised until the Entergy company received the golden paper that is the permit. Entergy is still refusing to correct their mistake. They did not follow protocol when they disconnected the electricity, however NOW they want to follow protocol. I am not being given any solutions. This company has poor customer service. They have a lack of care for the people they service and yet they pride themselves on "excellence".