This is the second time I have ordered a spa cover for my Park Ave II unit. This time the spa cover that was delivered was the wrong one. The order was placed on March 24,2021 - delivery was on April 9, 2021. Delivery was refused, spa cover was sent back. Sense then I have called every day but do not get called back. Yesterday I finally contacted a agent who sent in a support ticket # 0192**** I need a new cover ASAP. My current cover is so heavy that it makes the unit unuseable. Please send my the correct item. Thank you, Vince McGowan 917 767 **** User's recommendation: Check the order takers work.