9 Jun, 2021 → by ClaimboUser961781
Wrong Rx on New Glasses
2
Went to Stanton to get new glasses as my eyesight seemed to get worse after having the COVID virus. Order was complete April, upon trying on Glasses, I immediately noticed the Rx was Extremely strong. Staff stated that is would take up to 7 days to adjust. I attempted to Try them daily and at night of which seemed to make vision Worse. I called and Spoke with Male May 13th-stating that if it doesn't get any better to call to set a new appt and come back for a recheck. I call 18 days later and spoke with a Female of which stated that if you don't wear them daily you wont get used to them; I replied they just seem to be not my Rx too Strong and makes my vision seem worse. I started wearing my old Glasses and called to set an appt for a recheck. Called back May 19th and a appt wasn't available until Friday June 4- went in checked my Glasses and asked a few questions and set another appt for the next day June 5, to see on screen TeleHealth Eye Dr on TV screen for a recheck. I waited then they gave me a new Rx of Which Was Quit Different From he One Issued less that 45 prior. Picked Out new Glassed and Was Charged 130- I Questioned why would i be charged for a Mistake on they End. She Stated that Warranty for Change is only 30 days of which O replied but I called several times with this concern and was the appt set what Stanton had available, which was out of my control. I paid The Charge but was very uneasy about the whole ordeal and will never ever use this company AGAIN! Not to mention the First Pair purchased Broke less that 4 months After Purchase and I continued to Use them- Never Again will this happen. Please Help