My name is Kimberly O'Dell Phone is [protected] I placed ORDER #869565 for the following bouquet. Polka Dots and Posies X 1 = $35.99 This is cheerful pink arrangement. I ordered it specifically for a breast cancer patient. She received dark purple mums with a few dead roses. No one called me to ask if a substitution was acceptable. The online order process was easy. The flowers were delivered on time. However they shipped what they wanted to ship. Not the bouquet I ordered by the picture on the website.