9 Jul, 2021 → by ClaimboUser56879
WRONG Covid Requirements on Booking Website = DISASTER experience

1

Hi, I bought a plane ticket (from Paris) for my wife (in Philippines) last saturday, for yesterday (08/07) night's plane to Paris via Doha in Clark. The Covid Requirements on the booking website indicate 72 hours max test certificate (=that's the French requirements), and that's WRONG Since 31/05, not only arrival, but also TRANSIT at Doha airport requires a max 48h old PCR test... so.. she could not check in. This is her first international flight ever, after 16 months separation from our son (and me), due to the pandemic and some family and admin struggles, and instead of being here with us this morning, she is in a hotel waiting for the next flight (tomorrow saturday) and had to do another test today. The delay and additional costs (hotel meals test again and taxis) are bad, but the WORST is the travel experience.. I had bought a "comfort" ticket for legroom and luggage allowance, plus excess luggage and meet and assist and lougne, because I know the airline is great and with those extras she would have a pleasant enough experience. But it failed. I couldn't get the nice seats I had for her for yesterday's flight, and a call to the contact center didn't make things much better.. Except for the fact that the agent was able to confirm that meet and assist and lounge access were okay on the new ticket (where they don't show).. and she was also able to find and re-attach the excess luggage I paid for (which had been lost somehow). Also, my wife was able to witness that around a dozen passengers had the same issue with their PCR test expired... This is all very disappointing and unexpected from a great airline like yours. Reservation is JNMRN7 e-Ticket is 157 [protected] (the old one was 157 [protected]) I will be sending a paper copy of this to you and IATA if I do not hear from you today. Thanks and regards, Antoine +[protected]
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