I purchased 2 spa treatments for Val El spa. I called and made a reservation for April 5, 2019 starting at 3:30 PM. I received a telephone call from the Spa on April 5, 2019 at approximately 2PM, confirming the appointments. When I asked why they were calling, the staffer said that since I did not respond to voice mail message on April 4 - she was calling again. I NEVER RECEIVED A Call on April 4. On the telephone the staffer confirmed 2 appointments - beginning at 3:30 PM (first - massage; second- facial). The address on all the information (from Pulsd and the spa website indicates that address is 1291 First Avenue, NYC.) In the rain and wind (really bad weather on April 5) I trudge to the First Avenue location (I am under medical treatment for leg pains making walking difficult) - only to find an empty storefront (and no sign that the shop had relocated). I tried to reach the spa on the phone - but the reception was terrible. Finally - I was able to hear the spa receptionist who said the address was now 418 East 71st Street, 6th floor, NYC 10021 (nowhere is this address listed!). When I arrive 15 minutes late, dripping wet from the rain and the long walk - I am barely greeted and brusquely told to hang my coat on a nearby rack and to follow the masseuse. I was offered no apologizes for the incorrect address and was told that it was my fault or the error of Pulsd and had nothing to do with them. Then I undress and get ready for the massage. I am asked if there is a particular issue that I wanted her to consider during the hour. I told her my major problem was severe leg muscle cramps and it would be great if you could concentrate on this part of my body. What happens? When she starts the massage - does she start with my legs??? No - she goes through her traditional top to bottom massage routine. When this is finally over, I inform her that I also scheduled a facial. She leaves the room to notify the receptionist that I am ready for the facial. They call me out of the massage room - to inform me that the facial appointment was cancelled (even though it had been confirmed only 3 hours prior to this moment). When I asked for a refund of the $49 paid for the facial - it was rudely denied. I was told that I had to contact Pulsd - that all the problems were with Pulsd and not with the spa. This is a very long way of requesting a refund of the $49 paid for the facial appointment that was cancelled and a suggestion that you do not promote this unprofessional enterprise on your website, and to place the correct address on your promotions.