I hate this store and the people who work for it. It's been 3 months now and I still don't have my sofa. I go to a store, I pay money, I expect a sofa. But no, once they have your money, you're at their mercy. Delivery is only during the week and on Saturdays. They say they give you a 5 hour window, but you can't pick morning of afternoon delivery. It's all to their convenience and no consideration of yours. The sales lady told me that furniture disassembly was free, so I scheduled a furniture disassembly service. Add another 4 weeks to the wait. 3 days before delivery, I get a sketchy call asking for my credit card number, even though everything's been paid in full. The night before, the store manager informs me that they needed to charge my card for the disassembly service...which costs $200. Conveniently, no mention of this was made until right before delivery. You'd think they would've told me when I first considered and booked the service. Also sketchy is that when they first called, they only asked for a credit card number without saying why. ie., they were ready to just add the charge on, except the card had already expired. Anyone reading this, don't go to Jennifer Convertibles. Go to Ikea, where delivery is at most a 2 week wait, not 12, and there are no scam charges like the furniture protection charge, or disassembly charge. Save yourself 6 times the wait and 100 times the aggravation. Seriously, walking into this store was one of the worst decisions of my life and now I can't return the f*cking thing and I don't have a couch to sit on. Hate. Hate. Hate!