I have been battling with Thrifty since May 4, 2021, when I returned the vehicle I made the huge mistake of renting from them. I returned it on the day and at the time listed in the original reservation to the same location I rented it from. I currently have 73 pages of documentation concerning my complaint and unacceptable/unethical treatment by this company. The employees at the Orlando International Airport location did not close out the rental and "lost" the car for over two weeks, upon my returning it. I received incessant robocalls, texts, emails and a threatening letter, telling me Thrifty was going to report me to the police for stealing the vehicle. They accused me of committing a FELONY with no proof and ZERO INVESTIGATION! Luckily, I had already reported the incident to the police because after calling customer service seven times, and having them send seven requests to the airport location to close out the vehicle, (this was confirmed by someone I spoke with in vehicle operations) it still was not done. Once the police got involved they "mysteriously" found the car, but only after the employees at the airport location putting the officer off for another 24 hours. It was quite obvious that once the police officer went to the location and began investigating, they were stonewalling him for some reason. Common sense dictates they had to buy some time, in order to notify the person who had the car to bring it back, once the police became involved. Someone finally closed out the rental on May 26th. I then received a charge on my credit card for over $1300 for the time between when I returned it and when they closed it out. I was forced to file a complaint with the Better Business Bureau in order to get the charge credited back to my credit card. Once that was done, they then sent me a bill for tolls. The total bill was $149.85 after all the admin. fees were added, but apparently, because of the 2018 legal action taken by the state of FL, they "credited" me $59.94 as an "admin fee discount amount, " bringing the bill down to $113.12. Apparently, the discount is supposed to make me feel better about the unethical, most likely criminal, price gouging and horrendous business practices of this company. The toll bill indicates that the rental period was from 4-27-21 to 5-26-21 which is not accurate. The rental period was from 4-27-21 to 5-4-21. This new bill, with the unconscionable administrative fees has forced me to file a second complaint, because they refused to deal with it in the original BBB complaint. It should be noted that I took my own Speedpass transponder and used that during my trip, so I should not be receiving a bill for tolls at all. However, they charged me for some of the tolls anyway. If it was just the tolls being charged, I probably would have just paid it, because they only added up to $23.00 and I understand that those roadways may not have been covered by my speedpass. However, because this company has treated me with such blatant disregard, accused me of committing a felony, and has refused at every to help me, I, in turn, refuse to give them another dime of my money unless I know that I truly do owe it to them. They have proven themselves so untrustworthy that I will not let up until I get truthful answers-answers that EVERY consumer deserves. The main reason I am filing this complaint is that they are now charging me a $9.99 administrative fee PER TOLL, on top of the toll amount. Every other rental agency I have ever used charges an admin fee per day, no matter how many tolls you go though in a 24 hour period-not PER TOLL! Thrifty's business practices are completely unethical and there needs to be a class action lawsuit filed on behalf of all the customers they have screwed. Apparently, the legal action that that the State of FL took against Thrifty in August of 2018 didn't phase them, as they are still up to their very unethical practices. There are hundreds of complaints on the internet about false and inflated charges to customers credit cards after the vehicles are returned. Many people have complained about charges for gas being applied to their credit cards, when they returned it with a full tank, charges for tolls and fines they did not amass, the exorbitant and unethical $9.99 fee per toll they are charging and damage to vehicles that the renters were not responsible for. There is even a few complaints, in addition to mine, by customers who returned the vehicle and yet the rental did not get closed out. There is now MORE THAN ENOUGH evidence for a criminal investigation to be initiated into this company's business practices. It was confirmed to me by law enforcement that at some locations, the vehicles are purposely not being checked back in, employees are then renting those vehicles out on the side to make extra money, and they are being returned with empty gas tanks, damage and tolls are being amassed by the fraudulent renter. These charges are then being passed on to the last listed renter. I MADE THRIFTY AWARE OF THIS INFORMATION in my complaints to them through their corporate email, and all the people I dealt with to try to rectify my situation. I put it in my BBB complaint as well. NO ONE HAS RESPONDED to me about these allegations. Heck, they haven't even told me the car was found yet! If it wasn't for the police calling me to let me know, I'd still be wondering I guess. During my original problem, I asked every single person I dealt with at Thrifty to review the video in the garage at the time I returned the vehicle, and they would see me exit the vehicle, remove my suit cases from the trunk, talk with the Thrifty employee and then leave the area. Not one person did what I requested in an effort to rectify this situation. Had they done what I suggested, my issue could have been rectified within 24 hours of my first phone call to them. Yet, they continued to charge my credit card every day for another day's rental. Once they realized that they could not charge me the $1300+ for the time they lost the vehicle, they then slammed me with these bogus toll administrative fees. I will be calling the FL Attorney General's Office in addition to my filing this complaint. What has happened to me and hundreds of other consumers is unacceptable and can no longer be tolerated.