I wish I could give zero stars. I'm a young woman who bought a travel trailer from them and this experience has been a nightmare from the beginning... Everything takes forever and customer service was always rude. They are just too big to be competent or to care. After the sale was finalized, my delivery experience took a full 8 hours, during which time we sat down with the financing representative who sent my mom and I off to look at the trailer while he prepared the paper work, thinking we would be signing the documents, as he told us, immediately after we got back. He completely forgot about us and left us waiting in the lobby for 2 hours, and was shocked to learn that we were waiting on him. That was the least of it, and to be fair, he was very apologetic and responsive to correspondence after that.....HOWEVER.... I learned I was not in fact taking the trailer home that day because i was improperly advised on the type of hitch I needed, and I needed to schedule an appointment for them to install the hitch. Scheduling the appointment and getting my questions answered took several days because nobody returns phone calls or emails at lazydays. We returned the following Saturday to wait another 10 hours while they did the work, which totaled about $1800. Here's the best part: Before I drove off the lot that day with the trailer, they told me that the VERY LOUD sound of metal crunching on metal every time I turned was normal and I should expect that. Being new to this whole thing, i trusted these people assuming they're professionals who know what they are doing. I could not have been more wrong. About a month later, as I was preparing to take the trailer on it's first camping trip, I hitched the trailer up to my vehicle, was driving in my neighborhood and practicing backing the trailer into the driveway, when one of the sockets that holds the sway bars broke clean off, sending the sway bar dragging onto the ground. Thankfully I was in my driveway and not on the expressway. When I called lazydays about the situation, the service representative was extremely rude and told me they didn't have an available service appointment for another 3 weeks...sorry nothing we can do about it. So I contacted Equil-I-zer, the manufacturer of my hitch for help. They were incredibly responsive and helpful, asked for several pictures of the broken socket and hitch head, and confirmed that lazydays had installed a hitch ball shank that was too long, causing the sockets to grind against it when i drove ( that was the loud crunching sound) and causing it to fail. Equilizer even sent me the new replacement parts free of charge. That was 3 weeks ago. Since that time, I have sent several emails, left several messages, and spoken to several people in several different departments at lazydays on the rare occasions when I could get ahold of someone, asking to be refunded for the botched work on my hitch that could have caused an accident. Every time I was told someone would get back to me, and I have yet to speak to anyone who is willing to claim responsibility for this. Since it appears lazydays is actively avoiding me, I am now in the process of contacting my lawyer and preparing legal paperwork to pursue getting my money back. AVOID THIS PLACE!!!!