9-27-2017 order arrived and it was damaged due to poor packaging and packing. Cricket keeper was stuffed into a box entirely to small for itself. Then of course the bafoons at ups camt handle anything with respect either. LLLreptile cust service is rude. Live cricket arrival of 500 1/2 inch crickets shows up in a 5in by 5in box. Loose grating inside killed a 3rd of these tiny insect that measure 1/4 to 3/8 inch. They did arrive on time and the package with the keeper arrived a day early. Doesnt matter everytime we have ordered from here the experience is bad. I will inform all my clients not to order from LLL reptile during next herp expo. I will keep my business local in Texas.