We love Bojangles but the new branch off the Country Club Road, Winston Salem, NC that just recently open has gave us the worst customer service experience we ever had. On 8/18/2017, we were at the drive thru line getting waiting for our turn to place a take out order. We sat at the line for good 15 minutes waiting for the cars in front of us place their orders. It seems like taking them forever. When it was our turn to place the order, we have to repeat 3 times before the manager took over our order. Then we realized that it was the staff who was not able to place a call order and cause the line was back up. It was a simple 2 dinner orders combo with large tea and a kids tender meal with tea. When we drove up to the window to pay our order, we have to wait for another 10 minutes because there was a car in front of us waiting to get their order. Didn't seem like a large order but we over heard they mess up the customer order. When it was our turn, the staff was getting to hand us 3 individual drinks with out a tray. Then I asked for a tray. When she was getting to hand us our foods, individual box without a bag!!! Then I asked for a bag, but her respond was "They usually don't give bag!". Seriously, 3 orders with no bag to carry? What type of customer service is this?? No napkins, run out of Spolks? And they were just open!!! And no bag for 3 boxes of food!!! The whole process took us 45 minutes to drive out of that drive thru line! Terrible! The staffs who work there have a very slow motion work ethic! They do not care about customer service at all. All they do were there to do the job, have no common sense to help the customers. I think the Corporate should have retrain all their employees and serve their customers better. It was worst meal we have ever had!!!