28 Mar, 2018 → by ClaimboUser293289
Worst customer service ever!!!!!!!!
2
I’m upset about the poor service and attitude I received during my 2 night stay! As I was ready to book for another 2 nights I was told to sign up for the rewards program and I would receive a free night stay.. I was sure I’ll sign up. I went over to the front desk to re book my nights and the gentleman who assisted was completely rude and disrespectful. When I explained my rewards program and informed him of this free stay he yelled at me and said that he knows nothing about coupons and I needed to leave immediately or else he will call the police, I was confused about what had happened all I asked about was their own promotional coupons that was it! I don’t understand why I was told to leave and harassed over a coupon you guys give . I have a 4 year old and wife and I basically rushed them out because of his unnecessary threats of this management person. Your mission statement states “”Wyndham Worldwide’s service-oriented "Count on Me!" culture encourages each associate to be responsive, be respectful and deliver great experiences to our customers, guests, partners and communities as well as to each other. Wyndham Worldwide Core Values: *Act with integrity in all that we do: Without integrity, the foundations of business and life crumble. *Respect everyone, everywhere: Whether we are working with a customer, a hotel franchisee, a senior executive or a security guard - respect knows no boundaries.””””” I HOPE YOU GUYS MAKE IT RIGHT !