My Mother Mrs. Kanak Jana (Senior Citizen) had an operations/Surgery on her right hand and Dr. Arindam Ganguly, who did this surgery had asked her to visit him for routine checkup post surgery. She went on Monday, 19th April for the same. She was refused to be given an appointment on that day and was asked to book it online. An elderly woman was made to run with her broken arm from pilar-to-post by the staff members and when she pleaded to book an appointment for next Monday atleast, she was treated rudely by staff members. I am her son, staying in Bangalore and this incident happened at Narayana Super speciality Hospital, Howrah. I am shocked by this kind of behaviour by the hospital reception staff. My sister stays abroad, I am in Bangalore & my parents lives in Howrah. After this incident I would prefer Fortis, Poddar or Apollo for the treatment for my parents rather than Narayana Hospital. How do expect a senior citizen to be tech savvy to book appointment online whose son & daughter are residing abroad. Kindly pass this information to Narayana Superspeciality Hospital, Howrah and inform staff members to be professional atleast who are in contact with customers at the reception area. Patient Details Name - Mrs. Kanak Jana Contact # [protected] Location - Narayana Super speciality Hospital, Howrah Appointment - Dr. Arindam Ganguly Appointment Date - 26th April, Monday