I have been a customer of discount tire for years now and on the 26th of August I had stopped in the main Street Mesa location around 11 am because I had a vibration coming from the front I asked one of the workers to check it out. I suggested it feels like the tire pressure is low or the lug nuts aren't torqued down enough . Discount tire was the last people to touch my wheel . He put in air in the tires and I asked him again to check to make sure the wheel was torqued enough and he said it would be a 3 hour wait or longer and they were super busy but I could bring it to the Gilbert location if I still had a vibration About 2 miles away from the Gilbert road exit the vibration got really bad and then my car jerked to the left almost hit the divider thankful I was in the hov lane and was able to avoid hitting anything and had to limp my car off the copper exit and avoided getting hit .. I stopped and saw that 3 lug nuts came off and one wheel stud broke off. I immediately called this location ( south Scottsdale ) who did the work about 350 miles ago for my left front wheel being out of balance and they didn't seem to concerned about it but told me that the location nearest can handled it.. Had to get it towed to Subaru in Gilbert and they fixedthe broken wheel studs and then went to the Gilbert location to have them try and resolve the issue . I had filed a claim for damages to my car and the tow / loss of use ( 20 days ) and putting my life and the life's of others in danger , as well as my time I've wasted . I talked to Jim in the claims Dept told him what had happened .. all he was concerned about was the bill I got from Subaru and the tow company. I sent him all the requested photos and invoices and brought up the whole putting my life in danger .He ended being out of the office until the 23rd . And he lies to me when he said he be in the office at 8:30 and he would touch base with me and his automated email said they same thing. And avoided that conversation as much as possible. I got ahold of him on the following Monday after leaving a voicemail that he ignored but responded because of my email which he dismissed my concerns. Said they would pay for the damages that was it.i got a check to cover Subaru and the tow company. I had to then go back to the Gilbert location for them to try and help me ended up finding out the wheel was damaged along with the rest of them because this location gouged and scratched my wheels too like Subaru stated as well as they put the messed up wheel on my car and said don't drive on it unless your bringing to discount tire a couple miles from my place. played phone tag with jim he still dismissed my concerns both via phone and email . Ended up having to order a new wheel well that was discontinued and to find wheels in the size I had was very hard. Discount in Gilbert put a random wheel on my car but it wasn't the same spec as my other wheels so they just said they put it on there to get it home. Got me a rental car on Sept 4th for 6 days before I started my new job so my first day I had to return the rental car because discount tire didn't allow me to use it for longer. So for 14 days I wasn't able to drive anywhere unless I borrowed my girls car. I put calls into corporate with promises of speaking with this locations vp as well as Jims boss but none of them called me and even refused to put me through to their voicemails when I called again. They just had Jim call me ... Discount tires customer service is by far the worse of any company I've ever dealt with..Jim's bps long story short discount tire could of prevented all of this if they took 10 mins out of their day to make sure their customers cars are safe. And could care less that their customers are taken care of at but the gilbert location is helped me out with getting my car back on the road. I'll keep leaving this review everywhere until they truly resolve this mess they created. More to the story but maxed out the words I could use . Waiting for the regional vp to contact me for a couple weeks now now they are screening their calls and sending to the guy who i have been having issues with