Worst check in experience and customer service ever straight out the gate out of San Antonio. Rude and unfriendly staff. The whole process was so inefficient. Our flight was 4 hours delayed!! Now headed back home. Check in much smoother and super friendly and helpful staff here in Las Vegas. After almost an hour of sitting on the plane, we were deplaned due to plane not being released yet and communication had not been received. The pilot and crew were very apologetic. I know its not their fault. Im sure they are as frustrated as we are. Never again! I should have stuck with Southwest. User's recommendation: Cheaper flights, but you get what you pay for! Not worth it.