CAN NOT LOAD MY KIDS ACCOUNT WITH MONEY AND THEY KEEP CHARGING MY CREDIT CARD 25-30 TIMES EVERY ONE TIME I TRY TO LOAD $10 ON THEIR ACCOUNT. CUSTOMER SERVICE THE WORSE EVER. ON THE PHONE FOR OVER 1 HOUR AND NO ONE IS ABLE TO ASSIST. I WOULD NOT RECOMAND - STAY WAY - STICK WITH APPLE STORE. NOT EASY TO USE. NOT FRIENDLY APP. NOT PRACTIBLE. LET GO, MAKE IT EASY FOR YOUR SELF, STAY WAY FRO MICROSOFT STORE... STICK WITH APPLE STORE AND APPLE PRODOCTS. I PURCHASED COMPUTERS FOR MY KIDS TO MAKE IF MORE FUN, ALL IS BRINGING FRUSTRATION AND AGREVATION. BTW CUSTOMER SERVICE OVER THE PHONE AND PAIN IN THE A.. WITH THE SYSTEM... NOT WORTH. SPEND YOUR MONEY IN APPLE PRODUCTS