We have a Worry Free Contract (Acct #[protected]) for many years at a rental property. We scheduled an appt because the furnace was not working properly. My husband was told by the technician that all of the parts were covered under the contract. On March 1st, I received a letter stating that the final balance of $516.00 has been transferred from your former account (which is my tenant's account) to my account. I called PSEG customer service several times. On March 5th, I spoke to Ms. Bees and she was sending a message to the Appliance Service Supervisor Dept and that I would receive a call back within 48 hrs. On March 11th, I spoke to Norma who tried to transfer me after taking my call back number disconnected me. No one called back. I called back again and spoke to Jared who explained that since my tenant didn't have a worry free contract that is why we were billed but since we were covered, that the Supervisor would have to make the credit adjustment. He too, agreed that if the work was not covered under the program, we would have to sign and agree to the charges prior to the technician doing the work. Today is March 16th and I still have not received a call, a credit or any communication from PSEG. If you have any questions or need to reach me, please contact me at [protected] or via email at o.[protected]@mindray.com. Thank you. Olivia Delmonico