My name is Mathai P. Varghese and I am sending you this mail in times of crisis. I have been using woodland footwear for 13 years, but I have never had an experience like this. Asked what, the shoes I bought 2 years ago are now useless. I took it to your showroom in Thiruvalla for service because I trust them as they are a well known brand. But they asked for the bill. Unfortunately I lost the bill. They say I can not serve this because you do not have a bill. What I need to do next. I hope you understand my condition.. Thank you