I am currently going through a similar situation, they only refunded $77 of the $177 that I paid. The replied to my email and told me to login to the site to view their message, but my "authentication denied", so I can't login. Called them at least a dozen times, left voicemails. Their address is a UPS store, not a brick and mortar location. My next step is to file a formal complaint, fraud investigation with credit card company, and Pinellas County Sheriff, FL, and BBB. Chamber of Commerce has never heard of them. I have tried calling at various times morning and night never a live person. This is the 2nd worst customer service experience that I have ever encountered. Stay away from this program, unless you have money to blow.