The product I received was nothing like the picture on the website, the stickers are peeling off the back, the photo is blurred, there were multiple scratches all over it when I received the item so it was heavily damaged. I have attempted to contact customer services six times now on the official website and no one...
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I ordered my families Christmas gifts from them in November only after being guaranteed they would arrive in plenty of time! I couldn’t afford much this year considering the circumstances…so these gifts were all I was able to get them! They wouldn’t answer any questions with a legitimate reason, blamed “our country” and their shipping for the...
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Having seen the photo-upload towels on your website, I decided to purchase one for my father. EVERY SINGLE image on your website, depicting what the towel’s final-outcome would look like, has the image filling the ENTIRE TOWEL (see attached screen shots). My father’s towel arrived with a shrunken, partial photo in the centre of a plain white...
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Order No.[protected] Hello my name is Ariana Manning. I was suppose to receive my items at the beginning of the month but I was told you had to remake it and ship it out on Dec. 20th but I just checked it hasn’t been shipped and its still saying processing re-making. What is going on with my...
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I ordered a personalised moon lamp in October but still haven’t received it i would like to know when I should receive it please as it is a Christmas present. I have contacted you countless times and all have just said its in shipment or customs if that is so how long will it be there for...
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Bad attitude, defective item, courier
I bought a coffee machine with a coffee friend. Venipak courier brought the coffee machine, as soon as we packed it back, we noticed - in a broken box, which almost imperceptibly hit the coffee machine (unfortunately we did not notice right away), BUT calling the Coffee Friend in the morning, saying that the coffee machine does not work, I received an answer it is not their responsibility that it does not work, they only trade! You can drive back (100 km)! You cannot call any of the numbers, only with a 7th time! When we packed back to take these, we noticed a bump, we sent pictures, to which Coffee Friend replied that he offered 2 options: prepare the service! And not an option to exchange for a new and working one! Seriously! I bought a new one, it brings me beaten and makes me do it again, and I am offended to be beaten myself! I'm still waiting for a solution, but unequivocally - Coffee Friend is a friend only while selling, but if you deliver scratches or bumps, it sews loose and blames the buyer for being hit! I do not recommend to anyone! The coffee machine cost 999 Eur, I expected that at such a price the service will definitely be of the highest class and the product will last a person's life, but when I decided to buy it at Coffee Friend and rely on their supplier Venipak, I was very wrong!,
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