28 Jun, 2021 → by ClaimboUser374975
Witheld refund for on canceled order.
1
I canceled an order that was out of stock with no known shipping date after being repeatedly lied to by customer service, telling me, "it will ship out tomorrow sir". Their web page said the part was in stock. Finally one customer service rep. told the truth so I canceled the order and requested a refund. I received a confirmation email and awaited my refund. After two weeks of NO refund, I called to check the status. I was told that they would contact the manufacturer and try to expedite my refund. WHAT? I did not buy the part from the MANUFACTURER! I bought it from CARiD!. After that, I called every few days for an update, just more of the same. Finally, I demanded a supervisor, Ace who promised me he" would take this under his wing and I would have my refund by the end of the week". Guess what? end of the week came, no refund! IT HAS BEEN ONE MONTH SINCE I ASK FOR MY REFUND. TODAY I CALLED AND WAS TOLD, "YOU PART SHIPPED OUT TODAY". NOW I WILL HAVE TO PAY $60.00 SHIPPING + 9.00 RETURN FEE, AND WHO KNOWS HOW LONG IT WILL TAKE TO GET MY MONEY BACK!