I went to Cost Cutters on a Saturday afternoon. Expected to wait. There were only 2 stylists in the salon. 1 family of 4, all getting hair cuts. Waited over 45 mins and not once did they acknowledge me. Don't know why I waited so long. Listen to the employees put down the other salon down the street. According to the conversations, the owner of the francise puts all the good stylists in the new salons, so that the haircuts are good and the customers come back. After a while he reassigns them to another salon. Called at 3pm on a Monday to make an appointment with a certain stylist for later. No problem, I was told. Arrived 10 minutes early. The stylist I requested had just put someone in her chair. Said Hi to me, and continued to cut hair on the customer. No problem. Until, the customer in the chair asked if she had time to fit in her son for a haircut. Guess what, he was shampooed and put in the chair. I left and will never never go back.